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142 Victoria Rd, North Parramatta 9683 7000
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Faq’s

Clinic policies and online shopping info.
Should i book my treatments?

Yes, you can either book online, phone or visit the salon to book your treatments at your earliest convenience so we can accommodate you. We will always endevour to meet your needs whenever possible.

When should I arrive?

To be able to provide the best customer service we appreciate if you can arrive 10 minutes prior to your appointment.

What if I am late?

Arriving late will simply limit your treatment time, thus effecting the results. Your treatment will end on time as we respect that your time is valuable.

Can I have a treatment if I am pregnant?

Any massage or facial treatments are not advised during the first three months of pregnancy. Please be aware that your skin will be more sensitive during waxing. If having a tint treatment, you will require a new patch test as the sensitivity of your skin changes during pregnancy.

Returns and Refunds

PLEASE RETAIN YOUR RECEIPT FOR PROOF OF PURCHASE.
Please choose carefully, as we do not normally give refunds if you:

  • Simply change your mind or make a wrong decision
  • Provide no proof of purchase
  • Products may be exchanged within 14 days of purchase if unopened
  • Items are not refundable out of legal obligations
  • Damage the product by not following the instructions or using it incorrectly
Cancellations
  • If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost.
  • In the case of prepaid treatments, the treatment will be forfeited.
  • We require at least 48 hours’ notice to be given for any appointment cancellation.
  • Deposits paid for cosmetic injectable treatments are non-refundable.
Refunds and Exchanges

We offer a money back guarantee on the authenticity of every product we sell, we only sell genuine products. Product warranties are held with the manufacturers with a minimum 12 months.

We will not exchange or refund goods unless they were damaged or faulty when purchased.

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